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Privacy

Effective Date: March 31, 2025
Website: https://exchangethemove.com
Company: Exchange The Move Limited (“we”, “us”, “our”)

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform. By accessing or using https://exchangethemove.com, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of data:

a. Personal Information

  • Full Name

  • Email address

  • Phone number (if provided)

  • Country/City of residence

  • Profile photo (optional)

b. Listing Information

  • Item descriptions

  • Photos/videos uploaded

  • Location of listed items

  • Price, condition, and category details

c. Usage Data

  • IP address

  • Browser type and device information

  • Pages visited and interactions

  • Referring site or app

3. How We Use Your Data

We use the data we collect to:

  • Enable user registration and account access

  • Display your listings and services

  • Match users based on location and relocation needs

  • Communicate with you (emails, alerts, newsletters)

  • Prevent fraud, spam, or abuse

  • Improve platform functionality and user experience

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in

  • Personalize your experience

  • Analyze usage trends

You can control cookies through your browser settings.

5. Data Sharing

We do not sell or rent your personal data.
We may share your information with:

  • Third-party service providers (e.g. email services, hosting providers)

  • Legal authorities if required by law or for dispute resolution

  • Payment gateways (for subscription/promotion payments)

6. Your Rights (UK & EU GDPR)

As a user, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your account and data

  • Withdraw consent for marketing communications

  • File a complaint with the UK ICO or local data protection authority

7. Data Retention

We retain your personal data only as long as needed:

  • For your account and listings to remain active

  • To comply with legal obligations

  • Or until you request deletion

8. Security Measures

We implement appropriate technical and organizational safeguards including:

  • Secure server environments

  • User verification

  • Ad moderation

  • Email/CAPTCHA protection

9. International Users

If you access our platform from outside the United Kingdom, your data may be transferred to and processed in the UK. We follow GDPR principles for all users globally.

10. Children’s Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect data from minors.

11. Policy Updates

We may update this Privacy Policy occasionally. You will be notified of major changes via email or platform notification.

12. Contact Us

If you have questions or requests regarding your data or this policy, please contact:

📧 Email: info@exchangethemove.com
🌍 Website: https://exchangethemove.com